Customer Feedback

QDL Contractors Ltd are committed to you – our customer!   We want to improve the quality of services we provide & our customers’ experience.   Please give us your feedback & rate us on some key areas. We want to know how you think we can do better.

If you have a complaint, all our supervisory staff are trained to resolve your complaints as quickly and amicably as possible. However, if you would like to report an official complaint to our Quality Team please use this form.

We will aim to contact you within 1 working day to investigate further.

If the matter is urgent please contact our Head Office on 01443412485.

Customer Testimonials

Bron Afon assigned contractors QDL to re-plaster my front bedroom following a damp problem. As soon as QDL received the job, Tony Reed contacted me on the telephone to ask if he could come to my home to see what needed to be done. He came the very next day with his colleague to arrange with him to come out and start and started the work promptly. All in all, the work was carried out to a very high standard and the men who arrived at my home were very punctual, professional, very friendly, polite and extremely informative when keeping me up to date with the work. All mess was cleaned up on a daily basis and the work is now complete. Tony Reed then came out to inspect the work carried out to make sure it was finished to the high standard he clearly expected from the outset. With Bron Afon having to use contractors such as QDL to carry out work on their behalf due to the vast amount of repairs you must have, I feel QDL are an impeccable company, who have carried out an outstanding job where nothing seemed to be of any trouble for them.  As a tenant, I feel QDL should be recognised for the work they have done in my home, and more so, delivering a clear message that Bron Afon take repairs and getting work done seriously by passing work onto professional companies such as QDL rather than rogue traders.” – C. Brian


Hi all I’ve enclosed photos of the process of having my Electric Meter Tails changed from 16mm to 25mm tails for all you to see this easy clean process without destroying the house. It is a simple  process with no mess at all. Kalyd from MDT Electrical has done a brilliant job with no mess or need to tidy up.  Well experienced Electricians who know what they are doing with no drama at all.  Highly recommend this company. Paul From QDL Contractor Ltd did an excellent job replastering and repairing the house. No mess at all. This is a pain free process of having the Electrical Tails changed.For all those that have concerns about having this process done, I would highly recommend both of these Firms and their employees. They are clean and know exactly what they are doing. A big thank you to the firms involved, who have put a good ending to this ordeal. I have enclosed on the groups photos of the good work. Thank you” – Simon Sayle 


“I just wanted to write and thank you so much for doing my garden. You and your team outdid yourselves, the garden is more than we could of imagined. Your team are always prompt and on time and so friendly, they were even having jokes with my young children as they were watching them through the window. The guys worked so hard to deliver a finished product in the time scale you gave me. Every night before they left they made sure my garden was fully cleaned with nothing lying around that could of been a safety hazard. I would recommend you and your company to any one who needed work done as your definitely 10/10. Thank you again” Laura and the children